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Patient Resources

How do I become a patient?

We would love to have you join the Mountainlands Community!

The easiest way to become a Mountainlands patient is to give us a call at 801-429-2000.  We will ask you a few short questions and then you can schedule an appointment in the same phone call.  Walk-in patients may also register as a patient with a receptionist.

  • Any patient, regardless of insurance status, can apply for a sliding fee discount (which is based on family size and income).

  • No one will be denied access to services due to inability to pay.

  • A deposit may be required when scheduling your visit.

Become a Patient

What do I bring to my appointment?

If you are insured, you should bring your insurance card to every appointment.

For all uninsured patients, you will be required to provide proof of income when you first become a patient and again every year in order to qualify for the sliding fee scale. This scale is based on household income and family size.


The following items may be used as proof of income:

  • Last month’s check stubs

  • State unemployment funding information

  • State disability funding information

  • Last year’s tax return or tax statement

  • W-2's

If the patient being seen is a child of any age, please bring the child’s immunization record to the appointment. This will allow our staff to ensure that your child is up to date on their immunizations.

Please call 801-429-2000 with any further questions.

What to Bring
Health Insurance

Insurance & Other Health Coverage

Accepted Insurance Plans

We are proud to accept most plans from the following insurance companies. For information on whether we accept your plan, please refer to the plan provider directory for your insurance company or call us at 801-429-2000 to talk to a member of our Billing staff.

  • Aetna

  • Altius

  • Blue Cross/Blue Shield

  • Bridgespan

  • Cigna

  • Educators Mutual

  • Humana

  • Medicaid

  • Medicare

  • Molina

  • PEHP

  • Select Health

  • Tricare

  • United

  • And more…

Not covered by any of these plans? Contact us and we will find the best solution to suit you.  

Obtaining Insurance

Our licensed enrollment specialists are available to help individuals apply for Medicaid, CHIP, and the Health Insurance Marketplace. Our goal is to help children and families obtain affordable Health Insurance. These services are free to all Mountainlands patients.

To make an appointment with an Outreach and Enrollment Specialist, please call


Why should I have health insurance?

No one plans to get sick or hurt, but most people need medical care at some point. Health insurance covers these costs and offers many other important benefits.

1.  Health insurance protects you from unexpected, high medical costs.

It’s easy to underestimate how much medical care can cost.  Having health coverage can help protect you from high, unexpected costs like:

  • Fixing a broken leg can cost up to $7,500

  • The average cost of a 3-day hospital stay is around $30,000

  • Comprehensive cancer care can cost hundreds of thousands of dollars

2.  You pay less for covered in-network health care, even before you meet your deductible.

Insurance companies negotiate their rates with providers and you’ll pay that discounted rate. People without insurance pay, on average, twice as much for care.

3.  You get free preventive care, like vaccines, screenings, and check-ups, even before you meet your deductible.

If you’re not enrolled in an insurance plan you don’t get these important free benefits, which can identify disease early and support good health.

Get FREE help applying for Health Insurance

Individuals may enroll into Medicaid and CHIP at any time during the year.

To apply for Medicaid you must provide the following information:

  1. Original picture ID and/or immunization records

  2. Original birth certificates

  3. Social Security cards

  4. Pay stubs for the past 3 months

  5. Recent bank statements

  6. Vehicle information and loan information


For more information visit 

Utah DWS

To see what benefits you amy eligible for please see the chart below:

Click to chart to expand

Health Insurance Marketplace

The Marketplace website helps people without health coverage enroll in a high-quality plan.  When you apply we’ll tell you if you qualify for:

  • The deadline for 2021 coverage has passed unless you qualify for a Special Enrollment Period. Enrollment for 2022 will begin in the Fall.


Mountainlands is proud to provide assistance in the top 15 languages spoken in Utah. At all of our clinics we either have employees that speak these languages or we have translation services to accommodate other languages.


The languages we provide services in are:

  • Arabic

  • Chinese

  • French

  • German

  • Japanese

  • Korean

  • Mon-Khmer (Cambodian)

  • Navajo

  • Nepali

  • Russian

  • Serbo-Croatian

  • Spanish

  • Tagalog

  • Tongan

  • Vietnamese


Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your health care will cost.

Under the law, health care providers need to give patients who don’t have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided. 

  • You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. 

  • If you schedule a health care item or service at least 3 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling. If you schedule a health care item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask. 

  • If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill. 

For questions or more information about your right to a Good Faith Estimate, visit email, or call 1-800-985-3059.

Good Faith Estimate
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